Our ways of working

Our process
How we work
1 Research and Define
Uncover insights to inform your strategic direction, focusing on feasibility, viability and desirability

Capabilities include
- Stakeholder interviews
- User research
- UX & Accessibility audits
- Journey mapping
- User flows
- Service mapping
2 Design and Validate
Design and build a prototype, iterating around stakeholder and user feedback

Capabilities include
- Concept ideation
- UX/UI design
- Rapid prototyping
- Product design system
- User testing
- Legal and data compliance
3 Deliver and Optimise
Take your product to market, and fine-tune to ensure high levels of user engagement

Capabilities include
- UI component library
- Roadmap definition
- Building capability
- User engagement
- Data analytics
- Usability testing
Our competencies
What we do best
Our workflow
UX design sprints
Innovation
Helping companies innovate new digital products that meet outcomes and deliver change
Learn moreTransformation
We apply the power of our design expertise to transform digital products and services
Learn more